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After analysis by Torres Joalheiros specialists, and if the returned products fulfill all the above requirements, we will proceed with the amount refund. Provide us original documents: Online dispute form, original warranty certificate, original sales receipt or invoice, products and package as received in perfect condition as described in our Exchange and Returns PolicyĢ. Online orders can be returned or exchanged at any Torres Joalheiros showrooms in Lisbon or Cascais, following the rules below:ġ. Alternatively, you can return your items by hand in-store using the same returns form. We advise that you please return your item(s) by registered or other insured and tracked postal service, and retain a proof of postage until your refund or exchange is complete. Torres Joalheiros take no responsibility for the loss of items in transit for a return to us. If you no longer have this, please contact us by e-mail Please return the item(s) in original packaging and condition to our returns address within 14 days of delivery: If you wish to return an item for exchange or refund please complete the online dispute form. For orders less than 500 euros, delivery fees will be added (except where you return a product that is faulty or not as described or defective or non-compliance in which case we will refund to you the cost of return).ġ.

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We offer free delivery and return for orders over 500 euros. Refunds will be made to the original purchaser, in the original method of payment. Refunds can take up to 30 days to be processed after the cancellation of the order. Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Please note that all online returns and exchanges are subject to a quality control inspection before they are accepted. The online exchange will always involves a return of the product (s) and make a new purchase. The easiest way to do is to complete the online dispute form and send it to us with a copy of the invoice and your phone contact number to proceed with colleting or delivering item(s). We can return item (s) by post or by hand, in store. To return or exchange products of your order, you just need to let us know that you have decided as long as the conditions of our Exchange and Returns Policy are respected. Item must be in perfect condition, unworn, in original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes under the terms of our Return & Exchange Policy. No exchanges and returns for personalised items. After this period, Torres Joalheiros reserves the right that returns and exchanges will only be allowed in case of a defective product or non-compliance. You can visit the brand´s official website to read more about warranty extension programs.įree exchanges & returns within 14 days after you receive the products you ordered. These guarantees is limited and do not cover the following: batteries, external components (bracelet and glass), defects caused to the product by blows, improper use, negligence, improper handling, modifications, unauthorized repairs, accidents or normal wear and tear.ĭuring the warranty period, the product that has a manufacturing defect will be repaired free of charge or replaced it with a similar model, in cases where the repair is not possible according to the manufacturer and/or Torres Joalheiros SA.Īlso, as we are an Official Distributor of the brands we represent, we provide information and original certificates of authenticity for each of the pieces you buy in our stores or e-boutique. This warranty is limited and does not cover batteries, external components (bracelet and glasses) and damage resulting from normal wear, accidents or improper use. Products that are sold on Torres Joalheiros stores and e-boutique are warranty for a period of 2 years from the date of purchase.